Pet Stain & Odour Removal Treated To The Depth It Soaked, Not Just The Surface

Because the source is not where you have been cleaning. Urine passes through the fabric into the foam, and what causes the smell is the uric acid crystals left behind once the water has evaporated. Those crystals are not water-soluble, so plain water and general detergent do nothing lasting to them.

They also draw moisture out of the air, which is exactly why the smell returns on the first warm, humid day — the crystals are rehydrating and releasing the odour again. It was never removed. Enzyme treatment worked down to the depth the accident reached digests the residue so there is nothing left to rehydrate.

Usually, and cat is the harder of the two — more concentrated, stronger odour, and cats repeat on the same spot more often than dogs do. Treated at depth with enzymes and given proper dwell time, most cases resolve completely.

The limiting factor is how long and how often. A single recent accident is straightforward. Years of repeat marking into the same cushion can saturate the foam past what any treatment recovers, and then a new insert is the honest answer. We will tell you which you have at the inspection rather than after two visits.

Blot it up with towels and press hard — keep going until nothing more transfers, because every millilitre you lift now is one that never reaches the foam. Stand on the towel if you need to.

Then stop. Do not use anything containing ammonia: ammonia is a component of urine and pets read it as a scent marker, so it actively encourages them back to the same spot. Do not use heat or a steam cleaner either — urine is protein and heat sets it permanently. Ring us the same day if you can.

It depends on how many sites there are and how deep they have gone, which is why we inspect rather than quoting blind over the phone — the number of accidents is almost always higher than the household thinks.

A single fresh accident on one cushion is a modest job. Multiple long-standing sites across a sofa is a proper piece of work and priced accordingly, because it takes real dwell time and thorough extraction. Whatever we quote after inspecting is what appears on the invoice, and if we think the money is better spent on a cushion insert we will say so.

Yes. The products are low residue and low odour and everything is extracted back out rather than left in the fabric, so there is nothing for an animal to lie on or lick afterwards.

Keep them off while the air movers are running, mostly so they do not settle on it damp. Once it is dry to the touch — usually a few hours — the furniture is theirs again. Tell us what animals are in the house when you book and we will confirm exactly what is being used.

Often, yes, and that surprises people. Animals return to where they can smell they have been before, so removing the residue removes the invitation. It is also why ammonia-based household cleaners make repeat marking worse rather than better.

It is not a behavioural treatment and we would not claim it fixes an underlying problem — a cat marking because of stress or a medical issue needs a vet, not a cleaner. But removing the scent trigger breaks the pattern more often than not.

Tell us, and we come back. Give it a couple of days first — a piece that is still drying can smell of the treatment rather than the problem, and judging it too early is the most common false alarm.

Where odour genuinely persists it usually means a site we did not find or a depth we did not reach, and the second visit deals with it. Where it means the foam is saturated beyond recovery, we will say so plainly and explain what would actually fix it rather than taking money for a third attempt.